What forms of payment are accepted?
The Walking Dead accepts Visa, MasterCard, American Express, and Discover. Money orders, personal checks or company checks NOT accepted.
When will my credit card be charged?
You are charged when you place your order or pre-order. Regarding pre-orders, you may cancel your pre-order prior to shipment of the product for a refund. The Walking Dead charge pre-orders when the pre-order is placed to avoid two common problems: 1) the initial credit card or PayPal authorization for the purchase expires before the product ships, and/or 2) the credit card or PayPal account is closed between the time the pre-order is placed and the time the pre-order ships.
Can I send my order to a P.O. Box address?
The Walking Dead cannot deliver to P.O. Box addresses except for military addresses (APO/FPO).
How long does it take my order to arrive?
Most orders are shipped within two business days. Some items will take longer to ship, and this will always be noted on the item’s page. You will receive an e-mail with a tracking number the morning after your package ships. Please visit their Shipping page for details on their shipping rates and policies.
Can I cancel or make changes to the items in my order?
Since they strive to ship your orders as quickly as possible, The Walking Dead can only cancel or change orders that are on backorder or pre-order status and haven’t been prepared by their warehouse for shipment. If you change your mind about an order and they are unable to cancel it for you, you can either refuse the package upon delivery attempt or return the package to our warehouse. Please contact them to request the cancellation of a backorder or pre-order item.