What is the payment method?
Theraderm Skin Health accepts VISA, Mastercard, American Express, Discover Card, PayPal and Theraderm Gift Cards.
Do I have to place my order online or can I call?
You may call customer service at 1-800-443-7549 and they will be happy to place an order for you.
What should I do if I receive my order and it is incorrect?
Contact customer service at 1-800-443-7549 or email [email protected]
and they will be happy to assist you.
What if my package arrives damaged?
Save the package and contact customer service at 1-800-443-7549 and they will be happy to assist you.
I have not received my order. What should I do?
You most likely received a confirmation email with a FedEx tracking number.
Start there and if you are not able to locate your order, contact customer service at 1-800-443-7549.
What is the return policy?
If you are not pleased with a product please contact customer service at 1-800-443-7549 and they will be happy to assist you. Theraderm Skin Health accept returns received 30 days from the purchase date and provide a full refund of the product purchase price. Shipping charges are refunded in cases of a product defect or shipping errors caused by Theraderm. Only orders placed through Theraderm Skin Health can be returned through Theraderm.net. Products purchased through a physician’s office should be returned to the office where they were purchased.