What is the payment method?
TikTech accepts VISA, Mastercard, American Express, Discover Card, and PayPal.
What is the shipment confirmation & order tracking?
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 2~3 days.
What is items are damaged?
TikTech is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
What if missing item(s), wrong item(s) or incorrect package sent?
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow the TikTech warranty process to minimize any delays:
* Contact their Customer Service with your order number and the product code.
* Please send them a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
* If there is an item missing, they will resend the missing item for free within the warranty period.
* If they have shipped the wrong item: they will either refund you in full or dispatch an alternative item (if applicable and available). TikTech will decide whether you need to return the wrong product they sent or not and compensate for the return shipping fee when they receive it.
What is the 30-day refund guarantee and exchange policy for unused items?
If for whatever reason you do not want the product you buy within 30 days of receiving it, you may also contact us for an unconditional return and refund, and exchange.
When they have received and processed your return, their returns department will request the appropriate refund to the payment method used for the original order. All refunds are subject to their refund policy. Unless stated otherwise, if you are returning an item purchased as part of a bundle, any discount will be allocated proportionally
among all the items in the bundle, and your refund will equal the amount you paid for the item.
For the exchange of products, if you are not satisfied with the colour, size, or whatever reason, please contact them for an unconditional exchange. If the item you’re exchanging costs less than your original purchase they will refund you the difference.
* In such cases, the return shipping fee is the customer’s responsibility and is non-refundable.
* Customers must keep the item in the same condition that you received it. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.