What are the payment methods for Tilley?
Tilley accept payments through VISA, Mastercard and PayPal.
Where does Tilley ship?
Tilley provides shipping to the countries available during the checkout process.
How do I adjust my Tilley Hat for windy conditions?
The wind cord allows you to wear your Tilley Hat comfortably, yet securely. In light, winds place the double section of the cord snugly behind your head. In heavy winds, also place the single cord under your chin.
How do I claim for new socks & guaranteed clothing?
Some Tilley garments are covered under their Guaranteed for the Life policy. Please look at the label in your garment to see if your item qualifies. Please submit your request here to complete the form with all the required information.
How long will my Guarantee Replacement take?
Hat & Clothing Replacements can take between 4 – 6 weeks to process. They promise they are working hard to unite you with your Hat/Clothing so you can continue your adventures.
How should my hat fit?
The Tilley Hat fits more comfortably than other hats. It’s designed to be worn low on your head and slightly loose. It should be held on by gravity, not by painful pressure on your forehead! When it’s windy, use the cord!