How do I print a VAT invoice?
All orders are shipped with a full VAT invoice either inside the box or attached to the parcel in a clear envelope. If you would like another copy you can simply log in to your TCD account find your order and click print invoice link.
I want to return an item, how do I do it?
Request returns with Trade Counter Direct couldn’t be easier simply follow the steps below.
* Step 1. Log in (https://www.tradecounterdirect.com/login.php) or if already logged in go to My Account. (https://www.tradecounterdirect.com/customer_dashboard.php)
* Step 2. Once logged in find order.
* Step 3. Click return and request the product/products you wish to return and state your reason.
* Step 4. Once your return request has been approved they will contact you with further information.
I’ve received the wrong item, what to do?
Please check all packaging before opening your order(s) to ensure you have received the correct product. If you have ordered the wrong product, you can return it to them for an exchange. Please see their returns policy. You may be charged for redelivery.
If they have sent the wrong product, which does not match the description on your invoice, you can return it to them for an exchange. Please see their returns policy. They will refund the cost of postage where applicable.
What countries do you deliver too?
England, Scotland, N. Scotland, Scottish Islands, N. Ireland, Wales, Isle Of Man, Isle of Wight, Rep. of Ireland, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, India, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Turkey, Ukraine, United Arab Emirates, United States.
What is the payment method?
Trade Counter Direct accepts Visa, MasterCard, and PayPal.
How do I view my account details?
After you have placed an order or you have registered with the site, you can edit your details within your account area. Press the login Tab at the top of the page and enter your email address and password. Click on the Account link at the top of the page to access your account details. From here you can edit your address details, view your account history, and print VAT invoices.