What payment methods do you accept?
Trade Plumbing accept payments through all major Credit/Debit Cards.
Do you deliver outside the U.K?
Sorry, Trade Plumbing currently delivers to the United Kingdom only.
What are the delivery charges?
For orders where the delivery address falls within the Standard Delivery Area the shipping charge is automatically calculated on all orders placed on their Website.
What is your guarantee policy?
The guarantee only covers the use for which the Product was designed. All guarantees are the responsibility of the manufacturer, except where Products are guaranteed directly by them. All their items are designed for UK installation only. If you choose to install your Product outside of the UK, you do this at your own risk. Manufacturer guarantees will not apply in this case. The guarantee period and relevant details shall be specified on the Guarantee card provided to you with the Product (if any)(“Guarantee Period”). In the event of a defect within the Guarantee Period, you may contact the manufacturer of the Product to either replace or repair the Product in accordance with the terms of the Guarantee card provided to you with the Product.
What if I receive damaged items?
If you do not accept the Products due to some visual defect/damage to the Products you shall thereafter within three (3) days from delivery send them an email detailing the defect/damage to the Products and return the Products to them within fourteen (14) working days after delivery.