What is Turtle Beach payment method?
Turtle Beach accepts VISA, Mastercard, Maestro, American Express, Amazon Pay, PayPal.
Do you ship Worldwide?
Unfortunately, Turtle Beach does not ship Worldwide. They only ship to some selected countries.
What is Turtle Beach return policy?
Customers who have purchased Products from the Site(s) have within 30 days from the time they receive the Product(s) to return the Product(s) for a full refund. Once an order has been placed, it cannot be canceled or modified. Products that were not purchased on the Sites are not eligible for return under this policy. Products must be returned in their original condition in their original and undamaged packaging to be eligible for return.
Can I change or cancel my orders?
Because of the quick turnaround times with which they ship orders, they cannot change orders after they have been submitted. If you wish to make changes to the delivery destination, you must contact the shipping vendor directly, once you receive a tracking number. Once an order has been placed, it cannot be canceled or modified unless the Product is unavailable. If you wish to return the Product you are responsible for all additional shipping charges to and from Turtle Beach.
Will I be able to receive refund?
To request a refund, please send an email to [email protected]
with your order number in the subject line. A sales representative will advise of your return eligibility and/or any additional action(s) that needs to be taken. You may then be issued a Return Merchandise Authorization (“RMA”) number that will be emailed to you with further instructions.
How can I claim for damage?
Claims for damages to Products or errors in an Order must be made within 5 days of receipt. Claims for damages must first be reported to the delivering carrier (save all packing and cartons). They are not responsible for any damage to any third-party products connected to their Products.
What if my products is out of stock?
They normally stock everything advertised on their Sites, however some Products may occasionally become back-ordered or discontinued. In such cases, Turtle Beach may ship Products that have equivalent functionality and specifications of the Products ordered. If this occurs, a sales representative will make reasonable efforts to contact you prior to shipment.