What is the payment method?
undiz accepts VISA, Mastercard, American Express and PayPal.
How long will it take to receive my order?
It will take between 3 to 5 working days after placing your order or depending upon the location, with the exception of VIP Club sales and during the sales period (8 to 10 working days).
How can I track the progress of my order?
In “My Account”, in the completed orders section, you can see the status of your order.
What can I do if there is a problem with my order?
If you have a doubt or encounter a problem with your order, please contact undiz Customer Service using the contact form.
How will I be refunded for a returned article?
After the returned product has been accepted (articles must be in perfect condition with all their tags) you will receive a confirmation email telling you the amount that will be credited to your account in the next few days Remember that the time it takes to credit your bank card depends on your bank.
How do I exchange or return an article?
You can exchange or return articles in our stores (see list) or just return articles to the following address: Entrepôt UNDIZ (service Retour) ZAC Paris Oise Bâtiment D Avenue de Madrid 60126 Longueil-Sainte-Marie France. Once your articles have been received by undiz warehouse, they will refund you for the products. Products that are returned must be in perfect condition, accompanied by their tags and the purchase order or invoice available in “My Account”.
