What is the payment method?
UniteMen accepts VISA, Mastercard, American Express, and PayPal.
Where do you ship?
UniteMen ship worldwide.
What is the shipping policy?
The package will be delivered within 15 days worldwide. Registered Orders will be shipped via China Post, Royal Mail, Singapore Post, US EPAC and etc. After they get your payment, UniteMen often need 24-48 hours to prepare your order to ensure the quality. And then they will email you the tracking number. Notice: when your order contains items which are custom/hand-made/hand-sewn, it may delay in consideration of the time of making.
UniteMen will try their best to provide you with the most reliable, affordable shipping service. But sometimes international delivery is highly depended on the Courier Company and local customs/duties. If you do not receive your item on time, please contact them immediately for further assistance. Thank you for your understanding.
Can I exchange my items?
You can exchange your item for one time, and they will undertake the shipping fees (Do not include return cost).
What is the return/refund policy?
If you are not entirely satisfied with your purchase, you can either return the product (if you notify us within 7 days of delivery) for a refund or exchange the item for an alternate product of your choice.
A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
What happen if Late or missing refunds?
Some banks/credit card companies require up to 10 days to process refunds but the majority of the time you should receive your funds in a shorter time period.
Please contact your payment provider of choice to verify the refund if they have already sent you a refund notice but you are yet to receive the funds.
If you’ve done all of this and you still have not received your refund yet, please contact them at support@unitemen.com.