What countries can I send plant orders to?
They currently only serve the UK which includes the Channel Islands and Northern Ireland and Scottish Islands. Please note, that for orders outside of the UK mainland, you will need to contact their customer services department. Please see their Delivery page for more details.
How soon will my order be despatched?
They aim to despatch seed orders within a maximum of 5 working days unless otherwise stated and depending on the time of year. Fruit, potato, mushroom and plant orders will be despatched as stated. However, as growing conditions vary it may be necessary to ship potatoes, plants, fruit, and bulbs outside the indicated dates. Please note that for logistical reasons, items may be shipped separately, do not be concerned if you do not receive all the items you have ordered in one parcel.
How will my order be delivered?
All products are despatched in carefully tested secure packaging either by 1st or 2nd class post. Some items, such as potatoes, fruit and other heavier products (as well as orders for the Channel Islands) may be sent by courier.
Can I cancel or change my order?
To cancel your order please call their customer service, unfortunately, they are currently unable to amend payment details or other order details once an order has been submitted.
Can I trace my order?
You can track the status of your order online at My Orders.
How can I pay for my order?
They accept Visa and MasterCard or PayPal as payment for your order online. If you wish to pay by cheque, you would have to mail them your order.
Can I get a VAT receipt?
VAT receipts are available once you have received all your goods.
Will I receive a confirmation of my order?
If, when placing your order, you provide them with your email address you will be sent an email confirming your order has been received. This will confirm product details, delivery address, delivery instructions, and anticipated delivery dates.