What is the payment method?
Vestiaire Collective accepts Debit/Credit Visa, MasterCard, PayPal, CB, and American Express.
How long does the seller have to ship my order?
Sellers have 30 days to send their items to Vestiaire Collective so that they can be verified by their Quality Control Experts. Once the sale is made, Vestiaire Collective contact the seller to ask them to send their items as quickly as possible. Then, they send reminders after 7, 14, and 21 days following the sale.
What happens if I miss the delivery of my order?
The carrier is unable to deliver your item(s) as you weren’t at home or they couldn’t locate your address. Your consignment will be returned to them.
How can I track my package dispatched?
Your item was certified as genuine by their team and it is then handed over to the carrier. You will receive an email confirming the dispatch of the item.
How can I track my refund?
They will process your refund. This will be made using the same payment method you used to pay for your order. Due to interbank transfer times, it should reach your account within 24 to 72 hours.
You can track the progress of this transaction directly from your account by selecting:
*On the app: “Me”, “My Vestiaire”, “My orders”,
*On the website: “My account”, “Orders and sales”.
Ordered several items at the same time to be paid for in 3 or 4 installments?
They automatically deduct the item’s value from the remaining installments and recalculate your payments based on this cancellation.