Can I cancel my flight?
Yes, you can but to do so please contact Virgin Australia within 48 hours prior to the day of departure.
How many days does it take for my refund to show?
It may take 7 working days for your refund to show.
What if the flight gets delayed on the day of travel?
Virgin Australia will contact you or your travel agent using the contact details you have provided to inform you about such things.
Is it available worldwide?
Yes, it is available to most international countries.
What if my baggage is lost?
Virgin Australia will arrange a courier to deliver it to your hotel or home at their expense when it arrives, making every effort to return it within 24 hours.