Can I cancel an order once it has been placed?
Yes, you can cancel an order once it has been placed. Charges may apply if the order has already been despatched. Please see their Terms and Conditions for more details.
What payment types do you accept?
Walls and Floors accepts most major debit or credit cards, including Visa Credit and Debit cards and Mastercard. Payments can also be accepted over the telephone.
Where do you deliver to and if so, is there a charge?
Walls and Floors deliver directly all over the mainland UK, with their standard express delivery taking 1-2 working days. Their standard express delivery charge is free on orders over £150, with various delivery options available. Please view their Delivery Information page for further details.
Do I have to sign for my delivery?
They would prefer this but it is not necessary. When placing your order, you will have the option to leave additional information, regarding the delivery, such as ‘Call before delivery’ or ‘Leave in the garage’ etc, to help your delivery driver.
What is your return policy?
For full information on their returns policy, please read the Terms & Conditions and Returns page. They offer a 30-day return policy and 30-day exchange on tiles.