What is the payment method?
Washington Lighting and Interiors accepts Visa, MasterCard, BACS, PayPal Credit, and PayPal.
What is the cancellation policy?
To exercise your right to cancel you must inform them in a clear statement, either via post, email ([email protected]) or they would recommend using the order cancellation form and will confirm receipt via email. This does not apply to special orders or bespoke items that have been made or cannot be canceled whilst in production. They will endeavor to accept all special or bespoke cancellation requests, but they cannot guarantee this.
If you cancel your order, they will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by them). They will make the reimbursement without undue delay, and not later than 14 days after we receive your cancellation request. They will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
How to return an item?
If you have received your order but for any reason are not satisfied or if it is unsuitable, you can return it to them for a full refund within 14 days of receiving your full order. If the 14-day window has passed you still may be able to return it to them in exchange for store credit within 30 days of receiving your full order. A return for full refund or exchange may only be accepted if the goods are still in the original manufacturer’s packaging, which must not have been defaced, be intact and be complete with bulbs (if supplied), instructions and all other parts. All goods must have been handled with reasonable care and must not have been installed or modified in any way. They may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you and more than what is needed to establish it’s nature such as installing or using the goods. It is your responsibility to ensure the goods are returned to them at your own cost.
If a fault has occurred they may repair or replace the goods if covered by the manufacturer’s warranty (generally 12 months) - as stated within the product information.
To return your goods you must inform them in a clear statement, either via post, email ([email protected]) or they would recommend using the order returns form and will confirm receipt via email.
Recommended ways to return;
Use a courier of your choice - they would recommend a tracked and signed delivery method.
Return it in-person to their showroom in Washington.
Order returns address:
9 Donkin Road
Armstrong Industrial Estate
Tyne and Wear
Opening hours are Monday to Saturday 9 am-5 pm and Sunday 11 am-4 pm.
What to do if the product is faulty?
If the goods are to be returned due to a fault (see warranty) then they will make arrangements to collect the goods from you which must be packed in a safe and reasonable manner and to the best of your ability as described above in Returning your Order. Where returns have been completed without prior notification and authorization from Customer Support or the item is untraceable, refunds cannot be provided. The burden of proof is that of the consumer to prove that an item has been returned and to ensure it is returned safely. If returns are made at your own cost and without prior notification and authorization from Customer Support, any return costs will be non-reimbursable.