What is the payment process?
Watch Shop accepts Visa, MasterCard, American Express, Visa Electron, Maestro, Deko, Openpay, and PayPal.
My order hasn’t arrived yet?
While the vast majority of items do arrive on time, there are occasional postage delays, especially at this time of the year. Invariably domestic orders will turn up within a couple of days, but if after 10 working days your item hasn’t arrived please email [email protected]
They will begin a lost in post claim and issue you with either a replacement or a refund immediately.
When will I be refunded?
99% of refunds are processed on the day that the item is returned to them, but due to the seasonal period, some refunds may take slightly longer to process. The returns department will process all refunds as quickly as possible. They ask for up to 14 working days for refunds to be processed. The Returns department cannot be reached via the phone, but if after 14 days you haven’t received your refund please contact them at [email protected]
What if I order a watch and I don’t like it?
They operate a full 30 days refund policy, where if you change your mind on any purchase you can return it to them within 30 days for a full refund. All they ask is that the watch is returned to them unworn.
How do you send the items?
Items are shipped by Royal Mail and you also have the option in the checkout to use a courier if you prefer. Next day delivery is available on all orders. This method of delivery is fully insured. Certain items under £60 are sent by Royal Mail First Class Delivery by default, however, you can always upgrade to Special Delivery in the checkout. 9 am delivery is also available in the checkout process.
How much is delivery?
Delivery is free of charge for all orders within the UK. Delivery to international locations is calculated in the checkout.