What is the payment method?
Yarnspirations accepts Visa, Mastercard, American Express, and PayPal.
What shipping methods are available?
All orders shipped to addresses within the United States or Canada can be sent via Standard or Expedited service. Expedited service is not available for orders shipped to international addresses outside of the U.S. and Canada.
Can I track my order?
Tracking is available for packages shipped to US, Canada, Australia and United Kingdom destinations only. When your order leaves the warehouse, you will receive a “Shipping Confirmation” email. In this email, you will find the tracking number for your order. If you click on this number, you will be transported to the site of the carrier where you can track your order from our door to yours. Please note: It may take 24 to 48 hours after your order ships for the carrier to update its tracking information.
My order says “Delivered” but I have not seen it?
Please check with other household members to make sure they did not receive it and forget about it. Check with neighbours; it may have been delivered to the wrong address. Call your local post office and request they check for it there. If all of this fails to produce your package, please contact Customer Service.
Do you offer exchanges?
Unfortunately, Yarnspirations is not able to exchange merchandise purchased through Yarnspirations.com. If you order something and upon receiving it have decided it is not what you want for whatever reason, please return according to return procedure and reorder any other items you may want in place of it.
How long does it take for me to receive my refund?
Refunds on the returned item(s) will be issued in the same payment form as was used at the time of purchase and should appear as a credit in your account within 1-2 billing cycles. Please allow up to 10 business days from the time your package is received for processing.
How do I return an item?
If you are not satisfied with your purchase and would like a full refund (less the cost of shipping the product back to our facility), you must ship the product(s) back to us so that is received within 45 days from the date of purchase.
Please package the item(s), unopened and unused, in a box with the original packing slip. A copy of the packing slip or a copy of your order confirmation email is also acceptable. Please do not send any return without one of these items, we will be unable to identify and verify your purchase and a refund will not be processed.
Please ship return packages to:
MonarchFx obo Spinrite
200 Interstate South Dr
McDonough, GA 30253