What is the return policy?
They hope you’ll love your order, but if it isn’t quite right returning to them is easy. You can return unworn item(s) to them within 14 days of receipt for a full refund; your statutory rights are not affected. This service is free for all returns within the UK for Young British Designers Account Holders. For Europe and the rest of the world, the returns charge will be the same as the original shipping charge provided their returns policy and process is followed. This will then be deducted from your refund amount.
In the event that Free Shipping has been applied to the order a return fee of £12 for Europe and £20 for the rest of the world will be deducted from the refund amount.
The item(s) should be returned unused and in perfect condition, with all tags still attached. Any additions, including charms and dust bags, should be included in your return. All returns should be sent back to them in their original packaging. Returns that are damaged may not be accepted and may be sent back to the customer.
Unfortunately, they cannot accept returned goods:
*If the item has been worn or the tags has been removed
*If the item isn’t in the exact condition as when sent
*Earrings cannot be returned for health and hygiene reasons.
Can I get a refund?
All successfully returned items will be credited to the original payment method, you will receive an email notification when your return has been processed. Please note that refunds can take up to 10 working days from the date they receive a return; this is due to their processing and quality control practices, and the varying processing times between payment providers.
Can I exchange a item?
If you wish to exchange an item for a different size please email them at [email protected]
and they will hold the alternative size for you (subject to availability).
How to return an item?
*Get a Returns Number: Log in to ‘My Account’ at youngbritishdesigners.com/account/your-orders and select “RETURN AN ITEM” next to the order you wish to return. Select the item you wish to return and complete the ‘Reasons for Return’ box. You will then receive an email with your Return Number.
*Pack Your Items: Securely re-wrap your item(s) in the original packaging, remove the Young British Designers Address label from your Invoice and place it over Your address label on the box. Please ensure that you write your Returns number on this label. N.B. Please do not seal your package until the DHL driver has checked the contents and invoice.
*DHL Process: In your box, you will have received a DHL Returns Label*. Please affix this on the package ensuring that the previous delivery label is covered.
*Book a Pick Up: To arrange collection of the parcel please call DHL on 0844 248 0844 and quote the Young British Designers Account number (listed on the Returns Label) – or visit www.dhl.com - you will need to enter your Waybill number, this is printed on your Returns Label.
*Complete the pick-up. When the DHL driver arrives for the collection, hand him the second label. Please leave your package open so that it can be checked by the driver with your customer invoice. When it has been checked please seal the package securely.
Please note: You do not need to add insurance when booking a return, all goods in transit are covered by a separate policy. If you need any assistance please see their Returns Policy or contact Customer Care at [email protected]
Don’t have a returns label? Then you will need to complete your DHL airway bill with all the required information. Call DHL on 0844 248 0844 to arrange a collection. You will need your account number - this is printed on the DHL airway bill.
What is the payment method?
They accept online payment in a secure environment by the following methods:
*Credit or debit card. They currently accept Mastercard, Discover, Visa, American Express and Solo via the Stripe payment gateway.
*Apple Pay. Please note that you must already have Apple Pay Set up on your device before attempting to make a purchase
All transactions are shown in GBP(£), HKD, USD ($), and EURO (€)