What is TheDoubleF payment method?
TheDoubleF accepts VISA, Mastercard, American Express, Discover Card, JCB, Bank Transfer and PayPal.
Do you ship Worldwide?
Yes, TheDoubleF ship Worldwide.
How can I track my order?
As soon as the parcel leaves their warehouse, you will receive an e-mail with the tracking number and a link to monitor the shipment.
Is it possible to cancel an order?
If you realize that you ordered the wrong item or placed an order by mistake, you are kindly invited to contact immediately the Customer Service via email at [email protected]
, chat online or call +39 02 87189530 to receive customized assistance.
How is the VAT calculated for the countries outside the European Union?
For purchases outside the European Community, VAT, as well as taxes and customs duties, are not included in the price displayed in the product page and at the checkout. It may be that these additional costs will be charged to you by the courier at delivery.
How long does delivery take?
The delivery to Italy and to EU countries will take from 1 to 3 days from the moment the parcel leaves our warehouse. Extra EU shipments will be delivered normally in 3/4 days, please consider that possible custom checks may cause delays in the delivery. Their Customer Service monitors all the shipments to solve any potential problem. The dispatch of the orders paid by bank transfer may take longer until the transfer is cleared.
Is it possible to return the goods?
Yes, it is. It is possible to ask the return within 14 days from the receipt of the goods, following the authorization procedure indicated in the Delivery Note and in the Returns and Refunds section. In case the purchase is related to underwear, please note that they are unable to accept returns due to health or hygiene reasons.