What should I do if I sent back the item, but the seller didn’t receive it?
When returning an item you should always use tracked postage. If you didn’t, and think the seller should have gotten the item back by now, you can ask them to step in and help.
Can I return an item if my account is suspended?
No, if your eBay account is suspended, you won’t be able to return any items until the reason for suspension has been resolved, and your account reinstated.
Can I return more than one item from my order?
Depending on the listing, you can return one item or multiple items. Here are your options:
When will I get a refund?
Once the seller receives the item back from you, or once they’ve agreed to refund you and let you keep the item, they have 2 business days to issue your refund. When they do, you’ll receive an email letting you know.
It usually takes 3 to 5 business days for a PayPal refund to go through. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider.
You can check on your refund in your Purchase history.