What payment methods do you accept?
Tassimo accepts VISA, Mastercard, Maestro, and PayPal.
Where do you deliver?
Tassimo delivers only in the UK and Ireland.
How can I change my delivery address?
It is only possible to change your address before placing an order. Please change your address in ‘’my account’’ or create an account and set your preferred address. They are not able to modify the address once the order has been placed. Please contact DHL once you are provided with the tracking number to rearrange the delivery.
Why is my order taking longer than expected?
Due to the measures taken by their carriers and the increased volume of orders, their warehouses could be facing a delay. Your order might be delivered later than communicated or it could be sent in more than one parcel. Their team is working hard on ensuring that all orders are shipped as soon as possible. As soon as your order is dispatched you will receive an email through their automated system along with a tracking reference to see the progress of your delivery.
Can I amend or cancel my order?
Once an order has been placed, it is not possible to cancel or amend the order. To ensure quick delivery, the order is processed once you have placed it. You can return the order within 14 days after receipt. Please note that they can only accept unused and undamaged items in the original packaging for return.
How can I return my order?
If you are not satisfied with your purchase, you can return the item(s) up to 14 calendar days after the delivery date to receive a full refund. In order for them to arrange the return of the item(s) please contact their Consumer Careline from Monday – Saturday 8 am to 5 pm.
Your return will be processed once received in their warehouse. It can take up to 14 days for your refund to be fully processed. Please note that they can only accept unused and undamaged items in the original packaging for return. Bundles and promotional items can only be returned in total. Partial returns on bundles and promotional items will not be accepted.