How much does postage cost?
The cost of postage is:
*Standard UK Delivery costs £3.95
* Express UK Delivery costs £6.95
* International Delivery costs vary depending on the location and weight of the shipment.
This information will be available to you in the checkout stages of your order, before confirming.
Can I return an order?
Of course! As long as it is within 30 days of the date you received your order and the products have not been opened, tampered or consumed. Please return your products to Twinings, Unit 13, 15 Trench Road, Mallusk, Newtownabbey, BT36 4TY. Be sure to include your order reference number and the reason you are returning your goods so that they can process a refund for you. Please note that they will not reimburse your postage costs on returned items unless it is an error made by their warehouse.
How long does a refund take to process?
Please allow 5-7 working days from the authorisation of your refund, for it to show in your bank account. If for some reason, you have not received an agreed refund after 7 days, please contact their customer services team via [email protected]
What happens if I receive a faulty/damaged product?
In the unlikely event of receiving a faulty product, please inform their customer services team within 30 days of receipt of your order, by email on [email protected]
or calling them on 01264 313444. This means they can do everything they can to ensure that you are refunded for the faulty item, or that a replacement product is sent out to you ASAP. Please note that you may be required to send evidence, i.e. a photograph of the faulty/damaged item to their customer services team. Faulty goods may be returned within the first 6 month period from the date of purchase.