What is Quay Australia payment method?
Quay Australia accepts VISA, Mastercard, American Express and PayPal.
Where’s my order?
If your order seems to be taking longer than anticipated, please contact their customer care.
Can I track my order?
Yes, following order confirmation, you should receive a second email with your tracking number once your order has been shipped. If you do not receive a shipping confirmation email, please contact their customer care.
What is your return policy?
They will happily refund your full-priced sunnies, blue light glasses & jewellery, within 30 days of delivery, if they have not been worn. They must be in resalable condition with the original case and tags.
Please visit their returns page for full details.
If your quay Australia sunnies weren’t purchased please refer to the retailer’s returns and exchange policy where you purchased your quay Australia sunnies from.
Can I change or cancel my order?
Please email customer care for all change or cancellation inquiries. Make sure to include your full name and order number.