Every pair is made to order, so allow for production time as well as postage. Most orders leave within 4 to 7 working days, varifocals and bifocals add 2 to 3 working days, and tinted, photochromic and polarised lenses can add a few more. After dispatch, Royal Mail Tracked 48 takes 2 to 3 days and Special Delivery (£9.95) arrives the next working day. International delivery is £12.50, or free on orders over £100.
You have 30 days to return glasses for a refund or exchange, prescription pairs included. Glasses2you asks you to report any problem within 7 days of delivery and to email help@glasses2you.co.uk before sending anything back, since many fit issues can be sorted with a small adjustment. Delivery charges usually aren't refunded unless the fault was on their side.
Have your prescription and pupillary distance (PD) to hand before you start. Glasses2you routinely glazes sphere values up to plus or minus 8.00, and stronger prescriptions need a custom quote. You can pay by card, PayPal or Klarna, and the virtual mirror lets you try frames on screen first. NHS vouchers aren't accepted.