What is the payment method?
They accept VISA, Mastercard and PayPal.
How do I claim my complimentary eye care and is it actually free?
In order to claim a complimentary appointment, you must have first purchased prescription contact lenses from them. Your appointment can be carried out at over 600 Vision Express Stores throughout the UK and it’s completely free (T&Cs apply). Once you’re logged in to your account, just click the Free Eye Test option. You will be taken through the Request an Appointment process, in which you can select the most convenient store, date and time.
How can I amend or cancel my recent order?
If you need to amend or cancel an order that has already been placed, you will need to contact their Customer Services Team. Due to Lenstore fast dispatch times, the quickest way to do this is via phone. You can contact them on 0800 010 6865, or alternatively, you can send them an email at [email protected]
If your order is dispatched before they receive notice that you need to make a change or cancellation, they may be unable to process your request.
Where can I find my prescription details?
You can find your prescription details on your contact lens box, or individual blister packs. If you don’t have either of these, contact your Optician to request the correct details
How long will it take to process my refund and when will I receive it?
They aim to process all refunds within 5 working days of receiving a returned order. All refunds are issued to the same payment method used for the original transaction. The full amount of your refund will typically appear on your statement within 1 - 2 working days after processing.