If you need to organise a return to Sports Direct, use the guide below:
For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used or fitted, and is returned with any packaging that forms part of the goods with a valid proof of purchase.
If your item is faulty, please complete and include the returns form with your goods when sending it back to Sports Direct. Please retain your proof of postage as Sports Direct will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.
Here’s the return address:
SportsDirect
Customer Returns,
Unit B,
Brook Park East,
Shirebrook.
UNITED KINGDOM.
NG20 8RY.
If you’ve had items delivered to you from one of Sports Direct‘s brand partners please see additional information in regards to returning those items below. Please note, these items cannot be returned to the store.
For yours and Sports Direct‘s safety; if your items are glassware or crockery, please email pictures to them and don’t send anything back until they’ve been in contact with you.
For any returns, the original packaging and swing tickets, where applicable, need to still be in place.
Please note: Unfortunately, you can’t return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
All personalised items, including football shirts and boots, are non-refundable. They will take an additional 24 hours processing time after you have received your order processed email confirmation.
HOW WILL I RECEIVE A REFUND?
Sports Direct tries and processes all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes. Any refunds will be refunded to the same payment method you used when you placed the order. If your order was paid part or in full by a gift card, the refund will be issued as a gift card or e-voucher up to the value of the gift card you used.
WHEN WILL I RECEIVE A REFUND?
Sports Direct tries and processes all returns as quickly as possible for you to get your refund, but please give them 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks’ processes. At certain times of the year, the processing time will be longer, like around Christmas and public holidays.
