What is the payment method?
Sports Direct accepts all of the major Credit and Debit Cards.
Where is my order?
If you haven’t got your order yet, it might be because it is still out for delivery. They will try up to 3 times. You can track your order with the unique tracking number you got in the Sports Direct dispatch email. If you can’t find this email, you can get the tracking reference number in your order history.
What if I’m missing item(s) from my order?
It could also be that the item you selected was out of stock when Sports Direct were packing your order. If out of stock, the item would have been cancelled, an email sent out to confirm this, and you have not been charged for it. If you still need any help please contact them, and they will be happy to help.
Why has my order been cancelled?
Sorry, your order was cancelled. If the item(s) you’ve ordered is out of stock at the time of packing your order, Sports Direct need to cancel it. An order will also be cancelled if the billing address details don’t match the details your bank has on record. They send an email out to confirm the cancellation and you have not been charged.
Can I return an item?
To return your item(s) for a credit note or where possible make an exchange, visit any Sports Direct store within 28 days.
When will my refund be processed?
Once your order has been received at Head Office, Sports Direct will issue the appropriate refund. Sports Direct aim to do this within 48 hours of receipt, however during busy periods this can sometimes take longer.