What are the payment methods for AirHelp?
AirHelp accept payments through VISA and Mastercard.
Is AirHelp available in my country?
Yes, AirHelp is available worldwide and supports all air passengers no matter where they are flying, or where they call home.
How do I cancel my AirHelp membership?
AirHelp covers a minimum period of 12 months. You can cancel at any point during the year, and AirHelp will not renew when your current 12-month period ends.
How do I activate my AirHelp membership?
Your AirHelp membership will be active as soon as you add the details of your next flight to your dedicated AirHelp area. Your membership will then last 12 months from the departure date of your first flight.
How does AirHelp complete lounge access work?
If you purchase AirHelp complete you are entitled to premium lounge access at the airport if your flights are delayed by over 1 hour. In order to use this benefit you must have added your flight details in your dedicated AirHelp area before the scheduled departure time. You’ll have access to this area after you purchase AirHelp. If your flight is confirmed to be delayed over an hour, you can make use of the premium lounge facilities at your airport. Pay for lounge entrance at the airport, and they will reimburse you the cost of access (up to €35)—you just need to show them the receipt. This benefit can be used once per delayed flight, and up to a maximum of 3 times in a year.