How do I redeem the discount code?
The Discount Code box on the payment page is where you can insert discount codes and special offer codes. Apply your code when you’ve entered it.
Why isn’t my discount code valid?
If your code does not work, it is most likely invalid or expired. Please double-check that you’re inputting the correct code; if possible, copy/paste to make things easier. Double-check that you’re typing zeros as zeros and O’s as O’s. If you are unsure, please contact Airport Taxis and Airport Taxis will gladly check into it for you.
Will I incur any extra charges if my plane is delayed?
No, they will track your plane’s progress when it is in the air.
What happens if I haven’t received confirmation and my transfer is imminent?
This could be due to many reasons, most commonly a misspelt email address. If this happens to you please contact the office via Online Chat or call on 01934744171 and they will deal with your booking as quickly as possible.
Will Airport Taxis meet us any time of day or night?
Yes, as all bookings are pre-booked they can provide a 24hr service.
Is it permissible for me to smoke in the car?
No, Onward Travel Solutions Ltd has a rigorous no-smoking policy in all of their vehicles, as required by UK legislation.
What should I do if I don’t have access to a postcode?
Enter all of your information, and they’ll try to locate the postcode and send you a quote as soon as possible.
What is the best way to locate my driver from an airport, port, or train station?
In the “Journey Details” email, you’ll get pick-up directions.
What happens if I don’t get confirmation and my transfer is about to happen?
This could be due to a variety of factors, the most common of which is a misspelled email address. If this occurs, please contact Airport Taxis‘s office via Online Chat or call 01934744171 and Airport Taxis will take care of your reservation as soon as possible.