What should I do if my baggage is damaged in transit?
If your baggage has been damaged in transit, you need to file a claim before you leave the airport by approaching the nearest Emirates representative or the baggage services desk. This can usually be found in the customs hall, near the baggage claim area.
Can I cancel my booking online?
Yes. Depending on the type of ticket you hold, you’ll be able to cancel your booking and request a refund by using the link in Manage a booking. There may be a fee associated with canceling your booking depending on the fare conditions of your ticket, and some tickets are non-refundable. Consider changing your booking instead if the fare conditions permit this.
How will my baggage allowance be calculated?
Depending on your route, your baggage allowance may be calculated by piece or weight. In line with international regulations, your free baggage allowances will either be set by how many pieces of luggage or the total amount of weight you can travel with. The rules depend on where you’re traveling to and from.
What if I have special medications that I must carry with me?
If you require special medication, you should always carry your prescription with you when you board any flight. Different countries have different laws governing the possession and importation of prescription drugs, and some countries have limited supplies should you require a refill of your prescription, so it is always better to bring an extra supply with you. For further information concerning any particular medications, consult with your physician and contact the local embassy of the country to which you are traveling.