What is the payment method?
The Hip Store accepts VISA, Mastercard, Maestro, American Express, Klarna and PayPal.
Where does The Hip Store deliver?
The Hip Store delivers Worldwide.
How do I return something to you?
You can make your own arrangements through any postal carrier but they recommend you use one who can give you a ‘Certificate of Posting’ as until the parcel reaches them, it’s your responsibility.
Please return to:
The Hip Store
11B Dallimore Road, Wythenshawe, Manchester, M23 9NX
They do not accept returns or exchanges bought online to any of their stores
How long will it take to get my refund?
The length of time it takes for your order to get back to them depends on the method of return you choose. If you’re able to return your order to the store and obtain a refund, you’ll usually see the funds in your account within 5-7 days. If you’re returning your order by post various carriers can vary depending on which service you’ve chosen. Once they have received your return and it’s been accepted, they will send you a confirmation email and process a refund within 24 hours. PayPal customers can expect to see the funds in their PayPal account immediately, and credit/debit card customers can expect to see their refund within 5-7 days.
Can I cancel my order?
You may be able to cancel your order but they were pretty quick at picking and packing your order which means you’ll need to be quick. You may be able to cancel your order up to 1 hour after placing but you’ll need to contact [email protected]
to do it.