How do I place an order?
When you see an item you wish to purchase, click on the product and you will be taken to the product information page. Here, select the size and quantity, and then click Add To Basket. Follow the prompts to complete the payment. You can review your products before payment in My Basket.
How do I pay for my order?
Ben Sherman accepts Visa, Mastercard, Delta, Switch, Maestro, Solo, and Visa Electron. They take security extremely seriously, so your details will be very safe with them. All credit and debit cardholders are subject to validation and authorization by both them and the card issuer, to maintain security and prevent fraud at all times. They do not store your card details, these details are only being used by our payment partners Sagepay.
Can I change my order?
Once your order has been confirmed, it is not possible for you to change it prior to dispatch.
How do I return the item/
Simply peel off your sticky returns label that has been included in your shipment and affix it to the front of your package. Please make sure you fill out the returns sheet and enclose in the package, stipulating the reason for return and sign to confirm. Please see their returns policy for more details.
Can I exchange my order?
If you require a different sized garment to what you have purchased, you will need to return your item to them for a full refund and then place a new order.