How much does it cost and when will it arrive?
Dunelm offer more than one delivery type, so the cost and timeframe for your delivery depend on what you want to have delivered. For full details of the different delivery charges and options, check their delivery information. The kinds of delivery available for each product are displayed on individual product pages, but we’ll also remind you when you get to the checkout.
How can I pay for my order?
You’ll need a credit or debit card registered to a UK address to pay for your items online. We accept the following cards: Maestro, Visa Debit, Visa Credit and MasterCard. We also accept payment via the UK registered PayPal accounts.
Can I change or cancel my order?
Their orders are dispatched promptly, therefore they are unable to amend your order once it has been placed. To cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you can refuse delivery or follow our returns process within 14 days of receipt of your goods. With the exception of custom made items, this cancellation right does not apply to the products listed as exclusions in our returns policy unless they are faulty.
What do I need for an in-store refund?
You need the item, the payment card used to place the order, and your dispatch note. Take these to the tills at your local store and they deal with your return immediately. If you don’t have the card used to pay for the item or have misplaced your dispatch note, they will offer an exchange