What payment cards can I use to pay with?
Debenhams accepts Debenhams Credit Card, Debenhams gold account card (UK & N.Ireland), Debenhams account card (UK & N.Ireland), Debenhams shareholder account card (UK & N.Ireland), VISA, Mastercard, American Express, Maestro, Delta/Connect, Japanese Credit Bureau (UK Only).
Can I cancel or change my order?
Yes, you can cancel your purchase within 14 days of receiving your order. However, once payment has been processed orders cannot be stopped. In order to cancel your order, you will be required to return your parcel with 28 days via one of Debenhams’s return options. Alternatively, you can refuse delivery once the parcel arrives. See more about cancellation terms & conditions.
Where do you deliver?
Debenhams can deliver the majority of its products, to most countries around the world. Please check the ‘Delivery Options’ section on individual product pages, if the international icon below is present the item is available for International delivery.
When will I receive my refund?
Your account will be credited instantly to the original card used for payment. It can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show the refund on your account. They are unable to process a refund onto a card without the cardholder present, if you do not have the card you have paid with, the refund will be applied to a gift card.