How secure is shopping on furniturevillage.co.uk?
Very. It’s vitally important to Furniture Village that you can shop on their website in complete confidence. That’s why they have invested in the most advanced website security available, designed to provide all the protection and assurance you need, from making transactions to updating personal information.
What if my item is not available due to limited stock availability?
It’s extremely rare for this to happen and, as such, this is dealt with on an individual basis. A member of their Customer Services team will contact you directly and make arrangements to refund your payment as quickly as possible.
Do you deliver overseas?
Unfortunately, they do not deliver overseas at the moment, but they are working on it. If you wish, in the meantime, please contact a member of their team for further assistance. For example, if you can nominate your own shipper, they are happy to deliver to their UK mainland address, or they can collect from the nearest Furniture Village distribution center.
How do I apply for Interest-Free Credit online?
It’s simple. For all orders above £300, Furniture Village is happy to offer you the option of paying for your furniture in easy to manage installments, which are completely interest-free.
Can I make changes to my online order?
They all change their mind now and again. If you want to make any changes to your order, email them, contact them via Live Chat or call them for free on 0800 804 8879 for further assistance. Please keep in mind that not every piece of furniture is the same, so there might be variations between batches. Also, changing your order may delay your delivery and could alter the price you’ve been quoted. Please note that changes to your order can only be made prior to delivery. Please refer to their Returns and Cancellations for more details.
Can you tell me the availability of a specific item?
Before you select a product to buy online, you’ll find an indication of the current lead time for delivery that will have been given on the product page and within Checkout when you place your order. While some bespoke items or those labeled ‘made with care’ may also require longer lead times. If there are any queries/issues they will be in contact with you. Please be aware that this information can change daily. Furniture Village cannot be held responsible for delays beyond our control. They will always endeavor to inform you as soon as we become aware of any changes in the time originally given when you placed your order.
Can I order on Furniture Village Online and collect my order?
Yes, they have selected collection points across the country. These are usually their regional distribution centres which may or may not be attached to your local store. Simply select ‘Collection’ at the checkout, the available options will be shown for your particular order. The collection point will get in touch with you on receipt of your order and advise on collection times.
Do you deliver overseas?
Unfortunately, they do not deliver overseas at the moment, but we’re working on it. If you wish, in the meantime, please contact a member of their team for further assistance. For example, if you can nominate your own shipper, they are happy to deliver to their UK mainland address, or they can collect from the nearest Furniture Village distribution center. Their Structural Guarantee or Guardsman Policies don’t provide coverage outside the UK mainland. This includes all off-shore island locations.