What are the payment methods for Tooled Up?
Tooled Up accepts payments through all major Credit/Debit Cards and PayPal.
Where does Tooled Up ship?
Tooled Up ships within the UK.
How can I track my order?
You can see the latest status of your order online at any time by logging in to your account and then using the Track My Orders facility. You will need to log in with the email address and the password that you entered when checking out your order.
When will I receive my order?
Each product on the website will give you an indication of the current stock availability. This availability is updated constantly based on information from their suppliers and from sales and supply patterns. The availability information given is a guide only and not a guarantee as there are external factors that they may not have control over. The timescales quotes are when they would expect to be able to send the item to you, so in fact, reflect the time that is likely to elapse before they are able to despatch the item to you. The total time for the item to reach you will also have to take into account the time that it takes the courier or delivery service to reach you.
How do I return a faulty item?
All of their products are covered by a manufacturer's warranty covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage. This excludes products or parts of products that are consumables or that wear down such as drill bits. Most faulty products will need to be examined before they resend a new one, to avoid unnecessary returns please ensure you have followed all the manufacturer's instructions and if unsure, that you have spoken to one of their technicians for assistance. Please use their Printable Returns Form as a covering note for the item. Failure to complete this form may lead to a delay with the processing of your return. Please note that they cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as they do not accept any liability until received by them.
Goods should be returned in their original packaging, with adequate protection to ensure that the goods and packaging reach them in good condition. Failure to package an item properly will result in delays and possibly additional costs.
I want to cancel my order. What to do?
You may cancel an order prior to its despatch providing they have no special agreement to order the item in for you such as bulk orders if you are a business or company. If the item has been dispatched you will have to return the product according to their returns policy. Please also see the section returning unwanted goods for more information. Please use the contact form here for more information on canceling an order. Please note that the website can be up to 12 hours behind when displaying the despatch status for your order.