They do their best to ensure that all their products are created and produced to the highest standard and arrive at your door without any damage. However, they appreciate that sometimes the items you receive may not be exactly what you expected and they are happy to guide you through their return procedure. When you receive your order, you have 14 days to contact them should you wish to return it. Please note that you will need to get in touch with their customer support team to agree on the return and get instructions on how to proceed. If you contact them, they will do their best to get back to you within 3 working days, but please allow a little longer during busy shopping times (e.g. Christmas, bank holidays, etc).