What forms of payment method do you accept?
The Perfume Shop accepts VISA, Mastercard, American Express, Maestro, Apple Pay and PayPal.
I’m having trouble placing an order can you help?
For technical assistance please email them on [email protected] or ring them on 0333 344 2646.
The Perfume Shop Customer Service Team are available:
Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm
Is it possible to get my product gift wrapped?
They do offer a gift wrap service on their orders. This service is free to click and collect orders.
How do I cancel my order?
To cancel an order please send an email to
[email protected] Please include your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received they will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn’t sent before the item is despatched then they may not be able to refund you for delivery charges.
Can I amend the delivery option for my order?
As there is a price difference in the delivery options they offer, they, unfortunately, cannot change the delivery option once an order is placed.
Can I change what I have ordered?
Once an order is placed, unfortunately, it cannot be amended online. They can cancel your order so that you can correct it, please email
[email protected] Please note, these requests will be answered during their opening hours.
I have a problem with my Parfumado monthly subscription. Who do I need to contact?
If you have any questions about your Parfumado subscription or online account, they have a friendly customer service team waiting to help you. Just email
[email protected] What do I do if I receive an incorrect item?
They have a number of checks in place to try and ensure the accuracy of the orders they send. If you have received an item which is different from that which you ordered please contact them immediately on 0333 344 2646 or email on [email protected]
The Perfume Shop Customer Service Team are available:
Monday to Friday: 9am - 8pm
Saturday: 10am - 6pm
Sunday: 10am - 4pm