What payment methods can I use?
You can use VISA, Mastercard, Amex, PayPal, Klarna and the Fragrance Shop Gift Card. Please be aware that 5p from every transaction will be donated to their charity spray a little happiness foundation.
How can I track my order?
Providing you have placed an order with a registered account, you can check the Order Status of your order in the ‘My Account’ section. When your order is dispatched you will receive a confirmation email which also includes your order tracking information. If you have not received this email then please check your spam filter and deleted email folders. please send them an email or jump on live chat where they will be happy to help you track your fragrance.
How do I cancel my order?
As long as your order hasn’t been dispatched you can cancel your order. You can do this if you are a registered customer simply log into your account. A “CANCEL” option will display if your order has not yet been dispatched. Select this to continue with your cancellation or alternatively please send them an email or jump on live chat where they will be happy to do this on your behalf, If your order has begun processing, has been accepted by their warehouse BUT not yet dispatched, then you cancel your order. However, you can only do this if you have placed the order as a registered customer.
Do I have to have an account to shop with you?
No, you can log in as a guest, but just to make you aware by creating an account with them it allows you to save and amend delivery addresses, check the status of your order, review order history and in the unlikely hood you need to return anything to them, You can request this through your account.
I am missing an item from my order – what do I do?
This needs to be reported to them within 72 hours of receipt of your parcel – please send them an email or jump on live chat where they will be happy to help.
How do I return an item that is faulty?
All their products should all arrive at you in perfect condition, however, if you receive an item that is faulty or incorrect, please notify them within 14 days. The Fragrance Shop will replace the goods or refund your payment, as appropriate. Please make sure you retain all original packaging, (including outer packaging) to use if returning the goods. If the goods are incorrect please return them without removing the cellophane wrapper.
To return an item, please obtain an RMA (returns) number. To do this, click ‘My Account’ at the top of the page, click on Order History, click the relevant order number and scroll down to the Returns section of the Order page. From here you can request an RMA number.
You’ll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email.
The Fragrance Shop cannot offer a refund or a return on an item unless you retain the item and its original packaging.
Alternatively, if it is easier, you can pop back into their Local Fragrance Shop and they will be happy to process a return for you. All you need is your order confirmation email and the fragrance.