How Do I Cancel My Order?
As long as your order hasn’t been dispatched you can cancel your order. You can do this if you are a registered customer simply log into your account.A “CANCEL” option will display if your order has not yet been dispatched. Select this to continue with your cancellation or alternatively please send them an email or jump on live chat where they will be happy to do this on your behalf,If your order has begun processing, has been accepted by our warehouse BUT not yet dispatched, then you cancel your order. However you can only do this if you have placed the order as a registered customer.
What payment methods can I use?
You can use Visa, MasterCard, Amex, PayPal , Klarna and the Fragrance Shop Gift Card. Please be aware that 5p from every transaction will be donated to our charity spray a little happiness foundation.
How can I track my order?
Providing you have placed an order with a registered account, you can check the Order Status of your order in the ‘My Account’ section. When your order is dispatched you will receive a confirmation email which also includes your order tracking information. If you have not received this email then please check your spam filter and deleted email folders.please send them an email or jump on live chat where they will be happy to help you track your fragrance.
Do I Have To Have An Account To Shop With You?
No you can log in as a guest, but just to make you aware by creating account with them it allows you to save and amend delivery addresses, Check the status of your order, review order history and in the unlikely hood you need to return anything to us ,You can request this through your account.