What do I do if I get technical difficulties while I’m booking?
If your computer crashes or you see a message saying they are currently experiencing technical difficulties at any point after you’ve entered your payment details, please contact them and they’ll check whether or not the booking has been made. Please don’t enter your payment information more than once.
How do I know my booking is confirmed?
After you’ve made your booking, you’ll see a confirmation screen that shows your booking details and reference numbers. They’d suggest you take note of these for your reference. They’ll also send a confirmation email to the email address you provided, within 24 hours of the time you book. If you haven’t received a confirmation email, please contact them for assistance.
Will I need to pay a deposit at my hotel?
Some hotels do ask for a refundable breakage deposit when you check-in. It’s up to the hotelier to decide whether to charge a deposit and how much this is, so it’s not something that they control.
Can I book a single room?
If a single room is available at the hotel you’ve chosen, you’ll usually be able to select it from the Travel Options page when you’re booking.
How old do I need to be to book a holiday?
You must be 18 years old at the time of booking and have the legal capacity and authority to book the holiday as the lead name. Passengers under 18 years old can travel on a package holiday with them as long as the lead name on the booking also travels on the booking and is over the age of 18. Just so you know, individuals over the age of 18, and who are the lead passenger on the booking, will be held responsible for all passengers on the booking and all payments due to them.
I don’t live in the UK - can I book with TUI?
If you live outside the UK, you can book just a flight or a hotel with them. However, you can’t book a package holiday. This is because you need a valid UK address and UK-registered credit or debit card to make the booking.
How much will it cost to transfer my holiday?
This varies depending on the type of holiday you’ve booked, and how far in advance you’re making the change. Please take a look at their Booking Conditions for more details.
What happens to my Direct Debit payments and refunds if I cancel?
This will work the same as other holiday payments. If you cancel your booking, you will receive the refund you’re due, based on their standard booking terms and conditions.
Does TUI have a reward scheme for loyal customers?
TUI are always looking for ways to improve the holiday experience of all their customers - to make your journey with them more consistent, effortless and engaging. They also try to recognise and reward their returning customers when they book direct, and as a thank you for your loyalty, you could get access to things like exclusive offers and events.
How can I get a promo code for TUI?
Our team here at LoveDiscountVouchers.co.uk spend hours every day looking for the best TUI promo codes, so if there’s a TUI promo code available, there’s a good chance the LoveDiscountVouchers.co.uk team will try their best to list it here for your use. Check out our list of offers above for the best TUI promo codes we have found.