What are the payment methods?
Tiqets accepts payments through all major Credit/Debit Cards and PayPal.
Where does Tiqets provides services?
Tiqets provides their online services within a number of countries.
How do I use my tickets? What do I do with my ticket/voucher?
You will find detailed instructions under the heading ‘Instructions’ on the product description page. In addition, Tiqets will send you a confirmation email and a ticket voucher in which detailed instructions on how to use your tickets can be found.
How are refunds processed? How long will it take to receive my refund?
Tiqets processes refunds on a regular basis. Once their team approves the refund request, the issue passes to your card issuer or bank, and they no longer have any control over how long it takes to reach you. If you experience a delay in receiving a refund, please contact your card issuer or bank before contacting Tiqets.
The processing time for a refund for a payment made by iDEAL or SoFort transfer is generally two working days. Refunds of payments made using a credit or debit card can take between five to ten working days to reach your account.
How can I make a group order?
Tiqets generally does not support orders for large groups. If you encounter a limitation during checkout that stops you from ordering the number of tickets you would like, please be aware that this is imposed by the venue. It is possible to complete multiple orders to finish with your desired number of tickets, but their partner venues generally frown on this and may refuse your entry. If you need to order for a larger group than they support, please contact the venue directly.
Can I cancel my order and get a refund?
Tiqets is not obliged to exchange or refund unused tickets on behalf of the venue, but they very much want to help you. Whether they can process such a refund for your ticket(s) will depend on the policy of the venue in question. You can find the cancellation policy of the venue on the product page, in the section titled ‘Changing or cancelling your ticket’.
In case the venue can provide you with a cancellation and/or refund, a cancellation fee of 8% of the total order amount to cover payment and order handling costs will be charged.