If Jet2holidays make changes to your holiday:
Whilst it’s unlikely that Jet2holidays will have to make any changes to your travel or accommodation arrangements, occasionally, they may have to make changes and they reserve the right to do so at any time. They will contact you by email and/or phone to discuss. Please check your email account regularly for emails from them.
Insignificant changes: Sometimes facilities described in the Jet2holidays brochure/website may be withdrawn for reasons beyond their control. Where possible, they will tell you about the withdrawal of any facility as soon as possible. Insignificant changes also include alteration of your outward/return flights by less than 12 hours, any additional airport stops en route to your final destination, changes to aircraft type, change of accommodation to another of the same standard, change of embarkation/disembarkation point to another in the same city or region and changes of carriers. No compensation is payable for insignificant changes to your holiday.
Significant changes: If Jet2holidays are constrained by circumstances beyond their control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below. Examples of a significant change are a change of your UK departure airport; a complete change of destination/resort; a change of more than 12 hours to the time you leave the UK or your destination; if they downgrade your accommodation by one full star rating (where applicable). If they have to make a significant change to your holiday, they will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from them if available (they will refund any price difference if the alternative is of a lower value) or cancelling your booked holiday and receiving a full refund of all monies paid for the holiday, except for any amendment fees. They will tell you the procedure for making your choice. They will pay compensation as detailed in clause 10 below for all significant changes except where the major change is due to an “unavoidable and extraordinary circumstance”.
Please Note: If Jet2holidays notify you of a significant change to your package holiday and you do not respond to confirm one of the options provided to you as set out above, they will send a further reminder with a further request to confirm your final decision. If they fail to hear from you following the additional reminder, they reserve the right to cancel the package holiday and you will receive a full refund for the holiday, except for any amendment fees.
Notification of flight changes: Please ensure you re-check your flight itinerary on their website between 72 and 24 hours before you are due to travel to make sure you have not missed any changes.
The time of flight departures and arrivals, and the duration of flights, are not guaranteed due to operational, commercial, security, safety, medical or health reasons, travel restrictions, any reason connected to COVID-19, either directly or indirectly, or because of unusual or unforeseen and/or extraordinary circumstances, which could not have been avoided by them taking reasonable measures.
If any change to your flight(s) is known more than 48 hours in advance, Jet2holidays’ Operations Team will try to notify you of such change using the email address you advised at the time of booking. You must therefore regularly check your email account and notify them if you change your email address.
If they receive an email failure notice or no email address has been provided, they will send a notification to the advised postal address.
The lead name in the booking is responsible for notifying any changes to all other passengers in the booking. Where you have been notified by them in advance (to the contact details provided in the booking) of any change to your booking, they will not be liable for any missed departure by anyone in the booking.
Cruise arrangements: By their nature, cruises often depend on, for their maximum enjoyment upon the ship, reacting to the prevailing conditions throughout the duration of the cruise. For this reason, a flexible approach is required for such voyages. Jet2holidays reserve the right to change the ship or make adjustments to the advertised itinerary to take into account passenger safety, comfort and enjoyment, technical and mechanical difficulties and also weather conditions including ice, sea and river conditions. Subject to these terms and conditions, Jet2holidays shall not be liable for any consequence arising from the sea or rivers, technical and/or mechanical problems arising on the ship, ice and/or weather conditions experienced during your holiday.
If Jet2holidays cancel your holiday booking:
Jet2holidays do aim to provide your holiday as booked, but they also reserve the right to cancel your holiday at any time (although they will not cancel your holiday within 10 weeks of departure other than in the circumstances described in the table below).
Possible reasons for cancellation:
If Jet2holidays cancel your holiday for any reason other than those detailed in the table above you can either (i) have a refund of any money that you have paid for the holiday, except for any amendment fees; or (ii) accept an alternative holiday of a comparable standard from them, if available (they will refund any price difference if the alternative is of a lower value).
Compensation for cancellation or significant change
Where these terms and conditions give you a right to compensation for a significant change or cancellation by them, such compensation will be payable as follows:
Compensation payments relating to a child place for which you have paid a child price are half the amounts shown (up to half the child price paid). There are no compensation payments payable to those travelling on ‘Free Child places’, or other free places.
