What are the payment method for Dorothy Perkins?
Dorothy Perkins accept payments through all major Credit/Debit Cards and PayPal.
Where do you deliver?
Dorothy Perkins delivers worldwide.
When will my order arrive?
Unfortunately Dorothy Perkins is not able to allocate a specific time slot for deliveries. Hermes, their standard delivery couriers deliver between the hours of 7 am and 7 pm. Yodel, our Nominated Day Delivery couriers deliver between 7 am and 9 pm, during busier periods they can sometimes deliver later in the evening.
Can I exchange an online purchase?
Dorothy Perkins are not currently able to offer exchanges online. However, you can exchange your online purchase in a store within the UK or Republic of Ireland (excluding department stores) with the following exceptions, which cannot be exchanged/returned to store and must be returned by post or by Hermes ParcelShop.
What is the refund policy?
Dorothy Perkins expect most parcels to be refunded within 14 days of posting. They will email you to let you know once your parcel has been received and processed. Once you have received a refund confirmation email, please allow 5 working days for the refund to show in your account. If you are unable to locate the refund within this timeframe, please contact your bank/card issuer for further information.