How do I make an online return?
Their return policy is only applicable for any item(s) purchased online and delivered in the USA, within 30 days of receiving your order.
You have three return options:
* Using a Physical Return Form and posting the item via your preferred shipping method
* Using an Online Physical Return Form (for members only)
* Opting for pick-up service
* Shipping charges will be borne by you
* Free of charge if they sent you the wrong item or the item is defective
For further details, please refer to their Return & Exchange Policy.
How do I track my order?
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout. In your shipment confirmation email, you will receive a tracking number. Use this number in the online tracking system of the designated courier company to keep track of your shipment. This is also applicable for those who have opted for guest checkout. Please contact them at [email protected]
or on live chat for further assistance.
What forms of payment can I use?
Charles & Keith accept payment via MasterCard, Visa, American Express and PayPal.
Can I request for a tax refund?
Charles & Keith do not accept tax refunds for purchases made at CHARLESKEITH.COM.
What is CyberSource?
CyberSource, a wholly-owned subsidiary of Visa Inc is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporations, and e-businesses in the worldwide market. For credit card payments, you will be linked to CyberSource’s website, a secure site where all your credit card information will be stored.