Where is my order?
Your order could be in a couple of places,their warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it’s on its way. You can track your order at the top of this page using your order number from that email. If you haven’t got your dispatch email (don’t forget to check those junk folders) then your order is waiting to leave them. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.
Can I cancel or edit my order?
As soon as you place your order, they on it – they know you need it fast! Unfortunately this means they will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
I received a faulty item what do I do?
Boohoo really sorry to hear that you’ve received an item that’s not in perfect condition. So that they can get this fixed for you please head over to their Contact Us section.
To help them get this fixed for you ASAP, when you first contact them please include the following information;
-Product name and code
-Picture of the fault
-Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact them via the ‘Contact Us’ form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
I don’t have the original packaging, can I return?
No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.