Can I change the delivery address for my order?
Unfortunately, Wallis is unable to change the delivery address on orders.
Can I cancel my order or an item from my order?
After you have placed your order, Wallis promptly starts to process your order and they are not able to interfere with this process before your order is dispatched and your card is charged. You are however welcome to return any items, which are no longer required, to us for a full refund.
How long will my order take to arrive?
Generally, their international parcels will arrive within 7 working days. However, if your parcels tracking ID begins with RML Wallis advise that you allow up to 2 weeks to account for any postal delays within your country.
I returned my order, how long will my refund take?
Please allow 10-28 days from the date you returned your parcel for the funds to be credited back to your original payment method. Please note that some banks may take slightly longer to process your refund.