What is the payment method?
Oasis Mastercard, Visa, American Express, Maestro, Visa Electron
Do you have stores?
The concession stores run independently to us and will remain open. Please note that any purchases made within a store cannot be returned to us for a refund, you’ll have to go back to the store. Store credit cannot be spent online.
What is the return policy?
– You’ve got 60 days to send something back to us from the day you receive it.
– It is FREE to make a return within the UK (NI included)
– Items must be returned in a new and unused condition.
– Items must have all tags attached.
– Pierced jewellery cannot be returned for health and hygiene reasons.
– Underwear and swimwear can only be returned if the hygiene seal has not been removed.
– Beauty products cannot be returned for hygiene reasons.
– Shoes must be tried on indoors.
– Please obtain proof of postage just in case your order is lost on its way back to us.
– If you receive faulty goods, you may also have a right to return these goods. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
When will I receive my refund?
A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.
As you are using Royal Mail, the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the warehouse, where it will be processed and refunded – you’ll receive an email when this has happened. From then it’ll take up to 7 days to show in your bank statement, this is dependent on your banks processing time.
We’ll email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
If you’ve waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.
Can I exchange instead of refund?
Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we’ve received your unwanted items.