What is the payment method?
Etihad Airways accepts VISA, Mastercard, American Express, Diners Club, UATP, eWallet, or real-time bank transfer.
Can I book my flight from any part of the world?
Yes, with Etihad Airways you can book your stay from most parts of the world.
How can I change or cancel the booking?
The quickest and easiest way to make changes to your booking is to use their Manage my booking feature. Make changes online up to two hours before your flight. Book excess baggage, request special assistance, or reserve or change your seat. Bid for an upgrade or an Economy Neighbour-Free seat, update your contact information and passport details, or add your Etihad Guest membership number.
You will not be charged a Global Service Fee through this service.
Things to think about before you cancel your booking:
* Check that your ticket has not been used or exchanged and is refundable (with or without cancellation fees)
* Your ticket must have been issued more than five days ago and purchased using a single credit card
* Cancellations and refunds cannot be reversed
* All refunds are subject to the fare rules of the original ticket
* Your bank may charge additional processing fees
* Refunds will be automatically processed to the same card that you used to purchase your ticket - please get in touch with them if you no longer have this card
* Refunds take between 14 to 30 working days to appear on your card or bank statement
* Ancillaries and Global Service Fees are non-refundable
Can I travel with a smart bag?
You must declare that you are travelling with a smart bag when you check-in. Smart bags are bags that are integrated with lithium batteries, motors, power banks, GPS, GSM, Bluetooth, RFID or Wi-Fi technology.
They are permitted as a cabin or checked baggage provided that:
* Your bag is powered by one single lithium battery with a watt/hour rating lower than 100Wh only – single lithium batteries with a watt/hour rating between 100Wh-160Wh will require prior approval
* The installed lithium battery and power bank is removed and packed individually in your cabin baggage or as a personal item onboard – these items are not permitted as checked baggage
* If you wish to use your smart bag as cabin baggage, it must meet the weight and size requirements
* You do not use your smart bag as a charging device or charge your bag during the flight
Smart bags will not be accepted if:
* They are powered by a lithium battery with a watt/hour rating of more than 160Wh
* The battery, power bank, or both are an integral part of the bag and cannot be removed
Can I take an electronic cigarette on my flight?
Electronic cigarettes may be carried on Etihad Airways flights through the use of the device is strictly prohibited. Smoking of any kind, including the use of lighters, matches, or e-cigarettes is not allowed anywhere on board, including the toilets.
Electronic cigarettes are only permitted in your cabin bag and must not be packed in your checked bag.
What are the travel requirements?
You may require a VISA for travel to or transit through some destinations. It is your responsibility to obtain such visas required for travel. You must also have a valid passport for the duration of your trip and the expiry date of your passport must be acceptable to all the countries you enter. More information on the passport and visa requirements is available at the embassy of the country or countries you will be traveling to or transiting through. Some countries require you to undergo immunization (and provide proof) prior to entry or stopover, and/or have adequate travel insurance. It is your responsibility to ascertain and fulfill such requirements.
I’ve had the COVID-19 vaccine. Do I still need a COVID-19 PCR test before I fly, and will I be required to quarantine?
To keep everyone protected on board, you must have a COVID-19 PCR test before every Etihad Airways flight.
Unless you are traveling directly from a Green list or travel corridor country, you will be required to quarantine when you fly to Abu Dhabi or any of their worldwide destinations.
Always read the latest travel regulations for more information about testing and quarantine at your departure and arrival destinations.
