What payment method do you accept?
Dotty about Paper accepts VISA, Mastercard, Maestro, and PayPal.
Where does Dotty about Paper deliver?
Dotty about Paper delivers to all over in the world.
What happens, if I receive a damaged item?
If you receive a damaged item then please contact them as soon as possible.
What is your return policy?
Personalized orders cannot be returned. This includes personalized guest books, photo albums, wedding party gifts, and all card orders (such as invitations, place cards, etc). They cannot be returned because they are custom-printed. If there is a problem with your order which is their error, they will reprint your order. They encourage customers to order a sample so you can see the quality of their cards before ordering.
Non-personalized items can be returned to them as part of their ‘no quibble returns policy. Items must be returned within 30 days of receipt and must be received in a resaleable condition (unopened, packaging intact, clean and undamaged, etc). Postage costs for returns are the responsibility of the buyer.
What is your refund policy?
Refunds will be based on the original total order value, minus postage upgrade costs. Refunds will be made in the same way as original payment was made.
