Which payment methods can I use to place my order?
You can use Visa, Visa Debit, American Express or MasterCard or PayPal. Orders of £199 or more are also eligible for our Pay on Finance option, but not if you use the Click + Collect service.
How much time does it take to deliver?
They offer delivery 7 days a week, including weekends, on all items. You can choose a delivery that suits you. They schedule deliveries from 7 am right through until 7 pm, and when you enter your postcode they will show you all the options available to you at that time.
What if my item is faulty?
If you think your product may be faulty, they will do their best to resolve the problem as quickly as possible. They will ask you to provide information on the product and the problem and may suggest an engineer’s visit to help identify the fault. If the product is faulty, they will offer you a resolution in accordance with your legal rights. For more information on this, please visit their Ts&Cs.
Can I return an unpacked item?
ao.com is happy for you to unpack the product and inspect it properly. They will refund you in full for items which haven’t been used if you notify them you wish to return within 100 days of delivery. It’s important you don’t use or install your item because it means the value is reduced and they can’t sell it to someone else. In those cases, they’d deduct up to 50% of its original value from your refund.