What is ao.com shipping policy?
During these trying circumstances, ao.com are doing ao.com‘s best, but the safety of ao.com‘s drivers and customers is ao.com‘s top priority. If you’re self-isolating, ao.com can have your order delivered to your door. If not, ao.com will deliver the item to a room of your choosing. This option does not need to be selected at checkout; simply tell ao.com where you want it when ao.com arrive.
By knocking on the customer’s door and waiting at least two meters away, ao.com have ensured that ao.com‘s drivers can adhere to social distancing requirements when conducting deliveries. Gloves and facemasks have been provided to drivers, and they are encouraged to use them; if your driver is not wearing them, please ask them to do so. Customers will also be asked to wait in another room while ao.com deliver.
If you need to make changes to your order, go to My Account. You can also use ao.com‘s Track Your Order feature to find out when your delivery is due and, if necessary, adjust the delivery date.
Do ao.com deliver throughout the United Kingdom?
ao.com deliver to the majority of the UK for free, but there are some areas where ao.com are unable to deliver or where ao.com may charge a small fee. ao.com may not be able to deliver to you if you live in the Scottish Highlands or other distant areas of Scotland. To see if ao.com can, enter your postcode at the checkout. ao.com are sorry, but ao.com can’t deliver to you if you live in the Channel Islands, the Isle of Man, or the Republic of Ireland.
What is the cost of delivery?
ao.com will always offer you a free choice, but some services, such as next-day delivery and specific time slots, will incur a fee.
When can I expect my order to be delivered?
ao.com usually attempt to provide next-day delivery, but this is dependent on your postcode. More information is available at the checkout.
What are ao.com‘s available timeslots?
ao.com deliver from 7 a.m. to 7 p.m., but ao.com will give you a four-hour window the morning of your delivery so you know when to expect ao.com. Have you made any plans? There is no need to be concerned. For a little fee, ao.com provide windows from 7 a.m. to 12 p.m., 10 a.m. to 2 p.m., and 12 p.m. to 5 p.m.
Is it possible to narrow my period for the day?
ao.com will text or email you an anticipated 4-hour delivery window and a link to track your order the morning of your delivery day. The window gets smaller as the driver gets closer, but due to other deliveries and traffic, your delivery time may be impacted.
When will my item be installed?
ao.com can install in most postcodes seven days a week, so your product will be ready to use as soon as it comes. At the checkout, you can see when ao.com can deliver to you.
Is it possible to adjust my delivery date?
Don’t be concerned if your plans alter. After you’ve placed your order, you can adjust your delivery date and timeslots for free in ‘My Account.’
Is it possible to have my delivery left in a secure location?
This depends on the goods you ordered, but ao.com will give you a text on the day of delivery to let you know what your options are.
Do ao.com provide step-by-step instructions?
ao.com do, however it is up to ao.com‘s drivers to decide whether or not delivery is doable. When you place an order, ao.com will inquire how many stairs your home has so that ao.com can be ready on delivery day.