Changes or additions to your holiday
If customers want to change any part of their holiday arrangements after the invoice has been issued, Kuoni will do their best to assist but it may not be possible. Any request for changes must be made in writing by the person who made the original booking or their travel agent. If it is possible to make the change, it will be subject to an administration charge of £50 per booking and payment of any further costs incurred by Kuoni as a result of the change. Customers should be aware that any such costs are likely to increase, the closer to the departure date the changes are made.
If Kuoni agrees that the booking may be changed to a holiday of lower value and then that holiday is cancelled, Kuoni reserves the right to levy cancellation charges on the value of the original booking. Scheduled airlines normally regard name changes as a cancellation and rebooking, so any alteration may incur a 100% cancellation charge in respect of the airfare. Please note that save for the transfer of a booking or the addition of any offers made by Kuoni which were not requested at the time of booking, it will not be possible to make changes within 30 days of the scheduled departure date.
Kuoni Flex / Flex+ arrangements may differ from the terms set out above. For further information, customers should please visit the Kuoni Flex page or speak to their Personal Travel Expert.
Transferring bookings
Customers can transfer their booking to another person, who satisfies all the conditions that apply to this booking, by giving Kuoni notice in writing at least 7 days before departure. Both parties are jointly liable for paying all costs incurred by Kuoni in making the transfer. Additionally, an administration charge will be made of £50 per person for requests made more than 61 days (or 100 days cruise, 180 days world cruise) before departure, and £100 per person within 61 days (or 100 days cruise, 180 days world cruise) before departure.
For flight inclusive bookings, customers must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. If customers request to change all names on a booking, this will be considered as a cancellation and a new booking and full cancellation charges will apply.
Cancelling your holiday
If anyone on the holiday booking decides to cancel the holiday, the lead name or their travel agent must notify Kuoni of the decision in writing as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail. Cancellation will take effect from the day written confirmation is received by Kuoni.
A cancellation invoice will be sent within 7 days. If customers do not receive this, please contact Kuoni immediately in order to prevent an increase in charges. Customers may also check that their booking has been cancelled on Kuoni’s website, www.kuoni.co.uk. Should customers already be in receipt of their airline tickets please also return these to Kuoni along with the cancellation request.
Since Kuoni incur costs in cancelling travel arrangements, the following scale of charges will be payable. Insurance premiums and amendment charges are not refundable in the event of cancellation. References to the deposit include all sums paid or payable at the time of booking.
Period prior to departure Cancellation charge per person cancelling
Prior to 61 days: Loss of deposit:
60 – 42 days 50% of total holiday cost
41 – 33 days 60% of total holiday cost
32 – 15 days 90% of total holiday cost
14 days or less 100% of total holiday cost
NB: In some instances, airline ticketing deadlines may result in higher cancellation charges being applied to the booking. Similarly, hotels may charge a higher cancellation fee and customers may therefore be charged a higher amount than detailed above. Amendment and cancellation charges for bookings containing cruising elements will be applied in line with the cruise provider’s own booking conditions. These could be up to 100% of the total holiday cost and may vary between cruise providers.