The video clips won’t play on my computer. How can I watch video clips?
You will need to download and install the latest version of Adobe Flash Player.
I would like to bring a group to the theatre. Can I do this via LOVEtheatre?
LOVEtheatre’s sister company, Group Line, specialises in group bookings for all major West End theatres. There are substantial savings to be made by going to the theatre as a group. For more information please call +44 (0)20 7420 9700 or go to www.groupline.com.
How long will it take for my tickets to arrive through the post?
Tickets are despatched by second class post so will take approximately 5-7 working days to arrive (within the UK). If you haven’t received your tickets from their postal provider within 3 days of the performance date, please email [email protected] with your booking reference so we can make alternative arrangements.
Please note that Arena show tickets are dispatched via the Arena venue, and may not be dispatched until 1 to 2 weeks before your selected performance date.
Can I also book London restaurants and hotels through LOVEtheatre?
Yes. They work with a number of restaurant partners throughout Central London with something to suit all budgets and culinary tastes. They also have a wide selection of hotels available throughout London at competitive prices. Please call 0800 912 6957 with your requirements or email [email protected]
Important note for bookings made for packages with the LOVEtheatre Restaurant Directory Passes: Restaurants may have limited availability during December, St Valentine’s Day, and school holiday periods, so please ensure you call your chosen restaurant to reserve your table in advance to avoid disappointment. LOVEtheatre Restaurant Vouchers are valid for 2 months from the performance/visit date, so you may choose to dine another time after your selected event. Please ensure that you present your meal voucher.
How can I speak to someone directly with a query about my booking?
You can call them on 0800 912 6957. Their office hours are 9 am-10 pm Monday to Saturday, from 10 am-8 pm Sundays GMT.